Shipping policy

Thank you for shopping with SHARON TRADING CO LTD. We are dedicated to delivering your watch products accurately, in perfect condition, and within the estimated timeframe to ensure your complete satisfaction.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation. In case of high order volume, processing times may be slightly extended, and we will promptly notify you if there is any significant delay that may affect your delivery.

2. Shipping Rates and Delivery Estimates
Shipping fees for your order will be automatically calculated and displayed at the checkout page based on your shipping address and order weight. Estimated delivery time for standard shipping is 15 business days. Please note that delivery times are only estimates and may be affected by carrier delays, customs clearance procedures, weather conditions, or logistical challenges.

3. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details usually become active within 24-48 hours after the shipment is dispatched, allowing you to monitor your package’s progress at any time.

4. Incorrect Address and Lost/Damaged Packages
Please double-check your shipping address for accuracy and completeness during checkout. SHARON TRADING CO LTD is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, additional reshipping fees may apply. For lost packages, please contact us within 7 days of the expected delivery date. If your watch arrives damaged, please reach out to us within 48 hours of delivery and provide clear photos of the damaged item, packaging, and shipping label—we will review your case and resolve it promptly.

5. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country’s customs authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an international order.

6. Contact Information
If you have any questions, concerns, or need assistance regarding our shipping policy, please contact us using the following details:
- Trade Name: SHARON TRADING CO LTD
- Phone Number: +1 (925) 836-1249
- Email: support@sharonchrono.shop
- Physical Address: 1757 Giant St, Toledo OH 43613, United States